WELCOME TO TENNCARE ONLINE SERVICES
Using TennCare's Online Service, Interchange, healthcare providers can search for TennCare eligibility information for TennCare patients. Long-term healthcare providers can enter and submit or adjust/void claims, and, upload or download HIPAA transactions.
HOW TO SIGN UP
- In order to use this online service, you must be a Premium
Services Subscriber.
- Complete the TennCare Subscriber Agreement online.
- After you receive your user name and passcode, go
to the log in page, and enter them in the log in box on the right side
of the screen.
- You will be prompted to set a password for future
use. It must be between six and eight characters in length and must
contain one number. Remember your password.
- The next time you log in, you will enter your user name and the
password you just set in the log in box on the left
side of the screen.
For additional help or if you've forgotten your password, see TennCare
Online Services Help.
IMPORTANT DIFFERENCE BETWEEN A PASSCODE AND A PASSWORD
In using this system you may have both a passcode and
a password, but they are not the same. A passcode
is only for a one-time use. When you log in with a passcode,
you are asked to set your password. After logging in
with a passcode and setting your password,
you will then access they system each time with your user name and password.
A passcode may be issued to first time users or current
subscribers who have forgotten their password, and is
always entered in the log in box on the right side of the log in screen.
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