Help and Frequently Asked Questions

Using Online Employment Application

Who to contact for Help

What will happen if I forget my password?

How do I request a copy of the last application submitted?

Employment Application Process

What happens after I submit my application?

Where are the tests administered?

What is the hiring process?

What types of jobs are available with the state?

How do I apply for an Executive Service Job?

What if I am currently a Career Service employee and would like to transfer to another position within my current classification?


:: USING ONLINE EMPLOYMENT APPLICATION ::

WHO TO CONTACT FOR HELP

If you have questions about the State of Tennessee Employment Application, contact
Department of Personnel
Applicant Services Division
505 Deaderick Street
2nd Floor, James K. Polk Building
Nashville, TN 37243-0635

Phone: 615-741-0441
Fax: (615) 401-7626
E-mail: applicant.services@state.tn.us

If you need technical assistance, contact
TennesseeAnytime Help Desk
Phone: 615-313-0300 or 1-866-8TN-EGOV
E-mail: help@egovtn.org

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WHAT WILL HAPPEN IF I FORGET MY PASSWORD?
If you forget your password, you may reset it by going to the log in page and clicking on the Forgotten Password link. You will be prompted to provide your e-mail address, answer three security questions, and create a new password.

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:: EMPLOYMENT APPLICATION PROCESS ::

 
WHAT HAPPENS AFTER I SUBMIT MY APPLICATION?
The application you completed is the first step in the Tennessee Career Service employment process. Your application will be evaluated to determine whether or not you meet the minimum qualifications required. If a job requires a written test, you will be sent testing instructions in the mail. Please be advised that the waiting time for application evaluation results under normal conditions is approximately, 4-6 weeks. However, during periods of heavy application activity, waiting times can be extremely long (possibly 32 weeks or longer). You can help us to minimize the length of time you are required to wait by being selective in the jobs for which you choose to apply. Before applying for any jobs, please take the time to review minimum qualifications, salary rates and other available information about the job to be sure that you have selected appropriate job titles based on your background and interests.

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WHERE ARE THE TESTS ADMINISTERED?
Tennessee Career Service examinations are administered on a daily basis (Mon.-Fri.) at the Department of Personnel in Nashville. Most tests are administered on computer. No appointment is needed for the testing location in Nashville. Applicants may be admitted for testing any time between the hours of 8:30 a.m. and 1:00 p.m. Applicants wishing to test in a location other than Nashville must be scheduled for a specific testing session based on the testing location preference selected by the applicant on the application form. The testing admission letters sent to these applicants will provide the specific testing location and will either specify a date and time for testing or provide a telephone number to call to make an appointment for testing. It is the Department of Personnel’s policy to provide reasonable accommodations in testing conditions to qualified individuals with disabilities as defined by the Americans with Disabilities Act. If you wish to request an accommodation, please call 615-741-0441 or Tennessee Relay Service 711.

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WHAT IS THE HIRING PROCESS?
As Career Service job vacancies occur, agencies request certified lists of eligible applicants to fill the vacant positions. Qualified applicants are rank ordered by score. If your score is high enough for a particular job classification, your name may be certified to the agency as an eligible applicant. You will be mailed a notice of the job opening and asked to contact the agency within seven days of the date on your notice to schedule an interview. An agency is required to make an employment decision from the top five interested and available applicants when hiring from an open list of eligible applicants and from the top three when hiring from a promotional list of eligible applicants.

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WHAT TYPES OF JOBS ARE AVAILABLE WITH THE STATE?
There are a wide variety of jobs in State Government. To review a summary of examination content for a particular job classification, go to the Career Service Job Search. Search for the job classification title, and click the "Test Info" link. [To access the Career Service Job Search go to www.state.tn.us/personnel, click on Employment Information, and follow the links to Career Service Job Search]

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HOW DO I APPLY FOR AN EXECUTIVE SERVICE JOB?
The Department of Personnel does not process applications for Executive Service jobs. The ONLINE application can not be used when applying for Executive Service job classifications. To apply for these jobs, you should contact the particular department in which the Executive Service position is located. Visit the State of Tennessee's agency and department directory page for contact information for each agency.

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WHAT IF I AM CURRENTLY A CAREER SERVICE EMPLOYEE AND WOULD LIKE TO TRANSFER TO ANOTHER POSITION WITHIN MY CURRENT CLASSIFICATION?
If you are a current Career Service employee and would like to transfer to another position within your current classification, you may request that your name be placed on the lateral transfer list. No application is required. Just call the Applicant Services Division at (615) 741-4841. The lateral transfer list will be provided to hiring agencies, upon their request, as vacancies occur.

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