TN.gov Account Help and FAQs

TN.gov accounts allow you to enter, store, and manage information that is needed for accessing TN.gov services.

• Register for TN.gov services
• Pay service fees
• Create and manage multiple users under one account

Business/Account is the name of the organization or person that owns this account. If you are a business, it is your business name. If you are not setting up this account as a business, it is simply your name.

If you are already have a user name and password for a TN.gov service then you already have a TN.gov account. Log in to your TN.gov account to add or remove services.

If you forgot your TN.gov password, you can reset it. If you forgot your TN.gov username, you can have it sent to the e-mail address on file with your account.

If you are not sure whether you have a TN.gov account, try entering your e-mail address on the forgot username page. If we cannot match your e-mail address with a record on file, then you do not have a TN.gov account.

You can remove a user's access to a service by logging into your account and clicking on the user's User ID in the list of all your users. Uncheck the checkbox next to the service you wish to remove from the user's access and click the Save button. If the service does not appear within the same row as the User's ID in the list of all your users, then the user will not have access to the service (even though their "User Status" is "Active").

To make a user's status "Inactive," please call the Tennessee.gov Help Desk at (615) 313-0300 or 1-866-8TN-EGOV, or, E-mail help@egovtn.org.

Master - A Master Administrator can give up to 9 other individuals either “Administrative” or “User” access. There is only one Master Administrator authorized per organization.

The Master Administrator will have the ability to add, edit and delete Administrator and User properties; add, edit and delete account properties; and submit a tax filing for the organization.

Administrator - Administrators will have the ability to add, edit and delete User properties; add, edit and delete account properties; and submit a tax filing for the organization.

User - Users will have the ability to submit a tax filing for the organization.

Inquiry Only (IQ) - This level allows the user to look at account information, but not conduct transactions.

Full Access - This level allows the user to look at account information and conduct transactions such as transfers, withdrawals, and deposits.

NIC, TN - Tennessee.gov Help Desk
(615) 313-0300 or 1-866-8TN-EGOV
E-mail help@egovtn.org